Common questions

everything you need to know

To put our customers at ease, we have compiled a list of the most frequently asked questions with their respective answers. Check it out below. If you are unable to resolve your query, please do not hesitate to contact us.

What is your return policy?

If this occurs, we will refund 75% of the amount paid.

What to do if the product is defective, incorrect or damaged?

At Jope, we give our customers a 6 month guarantee on the installation of the floor.

Do you offer delivery services for all products?

​Once the request is made, we will check the availability of the product in our stock to schedule a delivery date.